Currently the Digital Personal Data Protection Act, 2023 mandates the processing of digital personal data in a manner that recognizes both the right of individuals to protect their personal data and the need to process such personal data for lawful purposes. It applies to the processing of digital personal data in India, where the personal data is either (i) collected in digital form; or (ii) collected in a non-digitized format and subsequently digitized. It applies to the processing of personal data outside India also irrespective of the location of the entity processing in connection with offering goods or services to data principalslocated within the territory of India. Data Fiduciary is required to provide notice and obtain consent from the Data Principal on or before processing Personal Data. Notice accompanying a request for consent must inform the Data Principal of: (i) the Personal Data to be processed and purpose for which such data is to be processed; (ii) the manner in which Data Principal may exercise the rights; and (iii) the manner in which the Data Principal may make a complaint.
This Privacy Policy outlines the rules, practices and procedures adopted by Syrma SGS Technology & Engineering Services Limited regarding the collection, maintenance, usage, disclosure, protection, updation and processing of personal information provided by users on our website (“Platform”). By accessing our Platform and using the services provided, you acknowledge that you have read and understood, and consent to the terms set forth in this Privacy Policy. We understand that your privacy is important to you and are committed to safeguarding your privacy and protecting your personal information and ensuring its security through reasonable measures. We endeavour to collect only such information as is reasonably necessary to perform services for you or to respond to your inquiries. You are responsible for ensuring that the information you provide is accurate, complete and current; we will take reasonable steps to ensure that the information we collect and process is relevant to its intended use.
Please review this Privacy Policy periodically, as it may be updated from time to time. By continuing to use the Platform, you agree to any updates or modifications.
1. Personal Information
“Personal Information” refers to data that can be used to identify you, either directly or indirectly, such as your name, address, email, phone number, payment details, and other sensitive information as per applicable regulations.
Information Collected:
- Name
- Contact Information (phone number, email, address)
- Payment details (e.g., bank account or payment gateway information)
- Data regarding your use of our services, including interactions with our Platform.
You have the right to modify or update your personal details at any time.
2. Collection of Personal Information
We collect Personal Information when:
- You register or sign up for an account on our Platform.
- You subscribe to or inquire about our services.
- You make a payment through our Platform.
- You participate in surveys, contests, or promotional activities.
This information is collected for the purpose of providing our services to you, fulfilling your requests, processing payments, and communicating with you.
3. Use of Personal Information
We use your Personal Information to:
- Provide and improve our services.
- Process transactions and respond to your queries.
- Communicate important information such as updates, service changes, or security alerts.
- Comply with legal and regulatory requirements.
- Conduct market research, analytics, and enhance the overall user experience.
We may share your Personal Information with authorized third-party service providers (such as payment processors) for fulfilling the above-mentioned purposes. We ensure that such third parties are bound by confidentiality and data protection obligations.
4. Sharing & Disclosure of Personal Information
We may disclose your Personal Information under the following circumstances:
- To third-party service providers who facilitate transactions or service delivery.
- To comply with applicable laws, regulations, legal processes, or government requests.
- To protect our rights, property, or safety, our users, or others.
- With your consent, for purposes not mentioned above, such as marketing or third-party offers.
In the case of business transfers (merger, acquisition, etc.), Personal Information may be part of the transferred assets.
5. Data Security
We take reasonable measures to ensure the confidentiality and security of your Personal Information. Access to your information is restricted to authorized personnel only. We have data protection agreements with all concerned, including standard contractual clauses as prescribed under applicable law. Where your personal data is shared with third party vendors or service providers, we take appropriate steps to ensure that such data is processed, secured, and transferred according to applicable law thus protecting the confidentiality, availability, and integrity of your personal data,We take data security seriously, and we use appropriate technologies and procedures to protect personal data. Our information security policies and procedures are aligned with widely accepted international standards and are reviewed regularly and updated as necessary to meet our business needs, changes in technology, and regulatory requirements. We employ reasonable technical, physical and operational security measures intended to protect your personal data from loss, misuse, alteration, or unintentional destruction. Our security measures are periodically reviewed and updated in an effort to provide appropriate security for all personal data held by us. We implement appropriate measures and controls, including monitoring and physical measures, to store and transfer data securely.
We conduct privacy, information security, and other applicable training on a regular basis for our employees and contractors who have access to personal data and other sensitive data.
We require our third-party vendors and providers to protect any personal data with which they are entrusted in accordance with applicable law and our security policies and procedures.
We retain personal data for as long as is reasonably required to fulfil the purpose for which such data was collected, and any linked purposes such as satisfying any legal, accounting, or reporting requirements. In determining data retention periods, We take into consideration local laws, contractual obligations, and the expectations and requirements of our customers. When we no longer need personal information, we securely delete or destroy it.
While we implement safeguards to protect your data, no method of transmission over the internet or method of electronic storage is 100% secure. Hence, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials.
6.Cookies and Tracking Technologies
Our Platform may use “cookie”. which is a small text file placed on a computer or other device and used to identify the user or device and collect information. In general, cookies can securely store a user’s ID and password, personalize home pages, and identify which parts of a site have been visited. A cookie cannot retrieve any other data from your hard drive, pass on computer viruses, or capture your email address. We use cookies to enhance user experience, track site usage, and personalize your experience. It helps us to improve the Platform on a continual basis. You may choose to disable cookies in your browser, though this may affect certain functionalities of the Platform.
7. Your Rights
You have the following rights regarding your Personal Information:
- Access: You can request a copy of your Personal Information.
- Correction: You can request correction of inaccurate or incomplete data.
- Deletion: You can request the deletion of your data, subject to regulatory obligations.
To exercise any of these rights, please contact us using the details provided below.
8.Third-Party Links and Services
Our Platform may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or the content of these third-party services. Please review the privacy policies of any third-party services before providing your information.
9. Promotional Communications
By registering with our Platform, you agree to receive promotional emails, SMS, or push notifications from us regarding our services. You may opt out of such communications at any time by following the instructions in the communication or by contacting us.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated “Effective Date.” It is recommended that you review this Policy periodically to stay informed about how we are protecting your Personal Information.
11.Children
We do not intend to collect or maintain personal data of individuals under 18 years of age. IF YOU ARE UNDER 18 YEARS OF AGE, PLEASE DO NOT USE OR ACCESS OUR PLATFORM OR OTHERWISE PROVIDE ANY INFORMATION TO US WITHOUT THE KNOWLEDGE AND CONSENT OF YOUR PARENT/GUARDIAN. If we learn that the personal data of an individual under 18 years old has been collected without verifiable parental consent, then we will take appropriate steps to delete such information.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us at:
Syrma SGS Technology & Engineering Services Limited
contact@sets.syrmasgs.com
Plot No. 22, Sector 5, IMT Manesar, Gurgaon, Haryana – 122 052
Effective Date: April 26, 2025
- Introduction
SyrmaETS – Syrma SGS Technology & Engineering Services (“SyrmaETS,” “we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website https://sets.syrmasgs.com/ or engage with our services. It also describes your rights and how you can exercise them.
- Data Controller Information
The data controller responsible for your personal data is:
SyrmaETS – Syrma SGS Technology & Engineering Services
Plot No 22, Sector 5, IMT Manesar 611
IMT Manesar 3, Manesar, Gurgaon-122052, Haryana, India
Email: privacy@sets.syrmasgs.com
- Data We Collect
We may collect and process the following personal data:
- Contact Information: Name, email address, phone number, company name, job title.
- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
- Usage Data: Information about how you use our website and services.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
- How We Collect Data
We use different methods to collect data from and about you, including:
- Direct Interactions: You may provide us with your personal data by filling in forms or by corresponding with us by post, phone, email, or otherwise.
- Automated Technologies: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns.
- Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources.
- Purpose and Legal Basis for Processing
We process your personal data for the following purposes:
- To provide our services: Including product engineering, digital engineering, rapid prototyping, and value engineering.
- To manage our relationship with you: Including notifying you about changes to our terms or privacy policy.
- To administer and protect our business and website: Including troubleshooting, data analysis, and system testing.
- To deliver relevant website content and advertisements: And measure or understand the effectiveness of the advertising we serve to you.
- To make suggestions and recommendations: About goods or services that may be of interest to you.
The legal bases for processing your personal data include:
- Performance of a contract: Where processing is necessary for the performance of a contract with you.
- Legal obligation: Where we need to comply with a legal or regulatory obligation.
- Legitimate interests: Where processing is necessary for our legitimate interests, provided your interests and fundamental rights do not override those interests.
- Consent: Where you have given consent to the processing of your personal data for specific purposes.
- Data Sharing and Disclosure
We may share your personal data with:
- Internal Third Parties: Other companies in the Syrma SGS group acting as joint controllers or processors.
- External Third Parties: Service providers acting as processors who provide IT and system administration services.
- Professional advisers: Including lawyers, bankers, auditors, and insurers.
- Regulators and other authorities: Who require reporting of processing activities in certain circumstances.
- International Data Transfers
As we operate globally, your personal data may be transferred to, and stored at, a destination outside the European Economic Area (EEA). We ensure that such transfers are compliant with the GDPR by implementing appropriate safeguards, such as standard contractual clauses approved by the European Commission.
- Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We also limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
- Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including:
- Access: Request access to your personal data.
- Correction: Request correction of your personal data.
- Erasure: Request erasure of your personal data.
- Objection: Object to processing of your personal data.
- Restriction: Request restriction of processing your personal data.
- Data Portability: Request transfer of your personal data.
- Withdraw Consent: Withdraw consent at any time where we are relying on consent to process your personal data.
To exercise any of these rights, please contact us at privacy@sets.syrmasgs.com.
- Cookies
Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please refer to our Cookie Policy.
- Third-Party Links
Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes we make will be posted on this page, and where appropriate, notified to you by email.
- Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@sets.syrmasgs.com
Postal Address:
SyrmaETS – Syrma SGS Technology & Engineering Services
Plot No 22, Sector 5, IMT Manesar 611
IMT Manesar 3, Manesar, Gurgaon-122052, Haryana, India